Sports Massage FAQ

Frequently asked questions

How do I make Payment?

We accept online payments and cash - we require payment before the start of your session so you don’t need to worry after your treatment. Please enquire at  time of booking for current prices.

Receipts can be made available please ask at time of payment.

Bank Account details are:-

James Lewis Acc 78539427 SC 60-83-71

Do you provide easy or disabled access?

We do have some steps to our main treatment room but arrangements can be made to locate your treatment somewhere more accessible or we can visit you at your home

Should I arrive earlier than my treatment time? 

We recommend you arrive at least five minutes prior to your appointment. This will enable us to complete the Medical questionnaire and allow time for changing. If you are late, your treatment time cannot be extended beyond the original booking finish time, as the treatment room and therapist are generally booked after your session. 

Do I need to fill in a questionnaire? 

If this is your first visit to Guildford Sports Massage Therapy  First-time guests will be asked to complete a questionnaire to provide the Therapist with medical and contact information.

What should I wear? 

Most people come to their massage in casual clothing, something they can easily slip off and back on.

Can I ask the therapist to adapt the treatment? 

All aspects of treatment can usually be modified to your taste: amount of light, kind of music (if any), room temperature and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to massage harder or to be gentler, let them know. 

If I have a medical condition, should I mention it to anyone? 

If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins let your therapist know of any medical concerns.

Do I at any point have to remove my clothes in front of anyone? 

It's never required that you are unclothed in front of anyone. Our therapists will leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the treatment bed.

Should I eat before a treatment? 

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after. 

Are children allowed? 

During your time with us, we want to concentrate on you. Therefore, we recommend that Children be left at home or with a carer of some kind.

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Do I have to remove all jewellery? 

If possible, leave your jewellery at home. If you choose to take them with you to your treatment, remember not to leave them behind. You may be asked to remove certain items of jewellery if they are likely to affect your treatment.

What happens if I need to cancel my appointment? 

If you must cancel an appointment, please give us as much advance notice as possible. At least 24 hours is required to avoid being charged.

Do you have parking facilities? 

We don’t have our own parking facilities; however, you can park outside our premises where there are often 2 hour parking bays.